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Shipping

  • Complimentary Two-Day Shipping on purchases over $100. Order processing can take up to 3-5 business days.

  • We currently only ship domestically within the United States. Orders ship Monday through Thursday, excluding public holidays, via standard overnight service with signature required, per our insurance policy. Shipping delivery must be confirmed by the recipient in order to ship out the order. If a package is undeliverable and returned to us, additional shipping charges may apply for reshipment.

  • Shipping fee for watch straps and accessories is flat $35. Please note: all watch parts are FINAL SALE.

Exchanges & Store Credit

  • Eligible items may be exchanged or returned for store credit within 3 business days of receipt. No refunds.

  • To request an exchange or store credit, contact Customer Service at customerservice@chpremier.com or reply to your confirmation email to initiate the process.

  • Items marked “Final Sale”, including all watch parts, promotional/discounted merchandise, and financed purchases (e.g., Affirm, Shop Pay Installments), are not eligible for return, exchange, or store credit. 

  • Returns due to change of mind or buyer’s remorse will not be accepted.

  • Merchandise must be in original, unworn condition, with the protective blue tag attached. Items showing signs of wear, alteration, or damage will not be accepted.

  • A shipping and restocking fee applies to all approved returns/exchanges.

  • We reserve the right to refuse any return that does not meet the above requirements.


Our online policies may differ from our in-store policies. The above terms apply only to online purchases. 

Online Exclusive Promotion

  • Receive a complimentary Wolf Watch Roll with the purchase of any timepiece valued at $3000+.  This promotion cannot be combined with sale items or other ongoing promotions. Tudor Timepieces are excluded from this promotion.
  • Receive a complimentary Year of the Dragon Wolf Watch Roll with the purchase of any timepiece valued at $8,888+.  This promotion cannot be combined with sale items or other ongoing promotions. Offer valid while supplies last.
  • Receive a complimentary Shy Creation Jewelry Cleanser set with the purchase of Shy Creation Jewelry valued at $500+. This promotion can be combined with Shy Creation Jewelry Sale. Offer valid while supplies last.
  • Receive a complimentary Jewelry Pouch with the purchase of any Shy Creation jewelry valued at $2500+. This promotion can be combined with existing sale promotion. This promotion cannot be combined with other Gift with Purchase. Offer valid while supplies last.
  • Receive a IWC Watch Roll with a purchase of an IWC Schaffhausen Perpetual Calendar Timepiece valued at $35,000+. This promotion cannot be combined with sale items or other ongoing promotions. Offer valid while supplies last.
  • Receive a complimentary Qeelin Keychain with the purchase of any Qeelin jewelry valued at $1000+. This promotion can be combined with existing sale promotion. This promotion cannot be combined with other Gift with Purchase. Offer valid while supplies last.
  • Receive a complimentary Piaget Yves Rose Scented Candle with the purchase of any Piaget jewelry valued at $3000+. This promotion can be combined with existing sale promotion. This promotion cannot be combined with other Gift with Purchase. Offer valid while supplies last.

Clearance Sale

  • All items on sale are final sale.
  • This promotion cannot be combined with sale items or other ongoing promotions.

Fine Jewelry Promotion-CHFAMILY10

  • CH Collection gold jewelry is excluded from this promotion.
  • Fine Jewelry outside of direct online purchase is excluded from this promotion.
  • This promotion cannot be combined with sale items or other ongoing promotions.

 

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